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GreenWave Engineering & Support Services

From energy audit consulting to on-site commissioning and annual maintenance — our application engineers support your project at every stage.

Energy Audit & Assessment

Our certified energy auditors conduct on-site assessments of your facility's electrical distribution, metering infrastructure, and load profiles. You receive a prioritized recommendation report identifying the highest-ROI monitoring and optimization opportunities — typically within 10 business days of the site visit.

  • Load profiling across all main feeders
  • Power quality analysis (THD, PF, voltage sag/swell)
  • Metering gap identification
  • ROI projection for recommended upgrades

System Integration & Commissioning

Our field engineers handle the physical installation, communication wiring, protocol configuration, and SCADA/BMS integration of every GreenWave device. We commission each meter individually — verifying accuracy, communication, and alarm thresholds — before signing off.

  • CT ratio verification and phasing checks
  • Modbus / MQTT register mapping
  • SCADA point list configuration
  • Commissioning test report delivery

Technical Training Programs

We offer on-site and online training programs for your maintenance, engineering, and energy management teams. Curriculum covers energy meter installation, EMS dashboard operation, data interpretation, and Modbus troubleshooting.

  • Meter installation and wiring (1-day hands-on)
  • EMS platform administration (2-day online)
  • Advanced analytics and reporting (1-day online)
  • Annual recertification available

Ongoing Support & Maintenance

Every GreenWave installation is backed by a responsive support ecosystem: email and phone technical assistance with average first-response time under 4 hours, an online knowledge base with 800+ technical articles, and annual calibration verification services.

  • Technical hotline (Mon-Fri, 08:00-18:00 CET)
  • Remote diagnostics via EMS platform
  • Firmware update management
  • Annual meter calibration verification

Need Engineering Support for Your Project?

Our application engineers review project requirements and propose a metering and monitoring solution within 48 hours — contact us to get started.

Contact Our Team